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Terms and conditions


Updated 06.02.2026

Terms and conditions for Mikkelparken AS 

Important: The booking is only confirmed once you have received an order confirmation by email. If you have not received this shortly after booking, please contact Mikkelparken immediately.

Separate booking rules apply for groups.

These terms and conditions apply to the booking of Mikkelparken’s products – tickets, season cards, accommodation, and other additional products.

You are personally responsible for providing correct information, including the correct spelling of your name, address, email address, and phone number. In the event of incorrect information, you may be charged for any costs that may arise. Mikkelparken does not accept liability for bookings that are not received in our systems due to technical problems.

When booking multiple cabins/apartments, we cannot guarantee that they will be located next to each other unless you have booked specific, numbered units and had this confirmed in the order confirmation.

1. BOOKING OF ACCOMMODATION/TICKETS

These booking rules serve as a contract for accommodation and tickets between Mikkelparken AS (including Mikkelparken, Mikkelparken Ferietun, and Sandvik Accomodation) and you as the customer.

2. CHECK-IN AND CHECK-OUT

  • Cabins, apartments, and luxury tents: Check-in from 15:00. Check-out before 11:00.
  • Camping: Check-in from 15:00. Check-out before 13:00.

3. TENANT’S RESPONSIBILITY

The person making the booking must be over 20 years of age. This age limit also applies to the person listed as responsible for the cabin/apartment during the stay.

4. PAYMENT

4.1 Online Booking

For online bookings, accommodation/tickets must be paid for immediately. You can pay by card, Vipps, invoice, or partial payment.

4.2 Payment via Invoice and Partial Payment (Klarna)

If you choose invoice or partial payment, the transaction is handled by our partner Klarna AS. Upon completion of the purchase, Klarna takes over the claim, and all further follow-up regarding payment takes place directly through their systems.

  • Payment Responsibility: As a customer, you are responsible for ensuring the invoice is paid by the deadline. Late payments will incur late fees in accordance with Klarna’s terms.
  • Administration: You can view, manage, and pay your invoices in the Klarna app or at klarna.com.
  • Customer Service: Questions regarding invoicing, payment deferral, or payment plans must be directed to Klarna customer service.
  • Gift Cards: Unfortunately, it is not possible to use gift cards from Mikkelparken as payment within the Klarna app. Gift cards must be registered in the checkout on the website before you complete the purchase.

4.3 Payment for Bookings via Phone/Email

For manual bookings via phone or email, a booking fee of NOK 100 applies. You will receive an order confirmation by email containing a payment link.

  • Payment Method: The entire amount must be paid via bank card or Vipps using the link. It is not possible to use Klarna or partial payment for these bookings.
  • Booking Options: The “Basis” category is not available for manual bookings, as this requires immediate payment in the online store.
  • Payment Deadline: Payment must be registered no later than 14 days before arrival. We will send a reminder by email if there is an outstanding amount as the stay approaches.
  • My Page: You have an overview of your booking by logging into “My Page” via mikkelparken.no or via the link in the order confirmation.
  • Payment upon arrival is only accepted by special agreement.

5. ABOUT ENTRANCE TICKETS TO MIKKELPARKEN

  • Delivery: Tickets are sent as an attachment to the order confirmation email and are also available on “My Page”.
  • Validity: The ticket is valid for the date specified. For 2-day tickets, day 2 must be used on the day directly following the first day (consecutive days).
  • Personal Use: Multi-day tickets and season cards are personal and cannot be shared with or transferred to others.
  • Missing Email: If you do not receive an order confirmation shortly after purchase, please check your spam/junk filter. Contact Mikkelparken immediately if you cannot find it. The booking is only valid once the order confirmation is received.
  • Refunds: Unused tickets or season cards are not refunded.

5.2 Season Cards We offer two types of season cards:

  1. Ordinary Season Card: Valid for all ordinary opening days in the season.
  2. Mid-Season Card: Valid for all ordinary opening days except the month of July.

Terms of Use:

  • Personal: The card cannot be transferred to or used by others.
  • Photo: When booking online, a photo of the cardholder must be uploaded. If this is not done at the time of booking, a photo must be taken at the ticket office upon the first visit. It is the cardholder’s responsibility to ensure this is done.
  • Misuse: In the event of a breach of ticket regulations or misuse, the season card will be confiscated for the remainder of the current year without refund.

6. CHANGES AND CANCELLATION OF ENTRANCE TICKETS

You may cancel tickets within 24 hours of the time of purchase via “My Page”, provided they have not been used.

  • Exception: The 24-hour right of withdrawal does not apply if the cancellation occurs on the visit day itself. For example, if you buy a ticket the day before your visit, it cannot be cancelled on the visit day even if less than 24 hours have passed.
  • Refunds: Cancellations made after the 24-hour deadline are not eligible for a refund.

6.2 Changing Tickets You can change the date on entrance tickets up to 7 days before the original visit date. It is not possible to change dates or exchange tickets when there are fewer than 7 days left until the visit.

Changes can be made in two ways:

  1. Self-Service (Free): Log in to “My Page”. Under “Reservations”, find your ticket. Click on “Change tickets” (“endre billettar”) to receive a value code corresponding to the ticket’s value. Use this code as payment for new tickets for your desired date.
  2. Manual Change (Fee): For changes made via phone or email, an administration fee of NOK 30 per ticket applies. You will receive new tickets by email.

7. CHANGES AND CANCELLATION – ACCOMMODATION (WITH/WITHOUT TICKETS)

Rules for changing and canceling accommodation depend on the selected price category. When booking accommodation (with or without tickets), you choose between the BASIS and FLEX price categories. The rules for the selected category apply to the entire booking, including entrance tickets purchased in connection with the accommodation.

Payment can be made by bank card, Vipps, or via Klarna.

7.1 BASIS (Low Price) This is our most affordable option for those who are sure of their travel dates:

  • Payment: Requires immediate payment on the website. Cannot be booked via phone/email.
  • Terms: Can only be cancelled freely within 24 hours of booking. After this, the purchase is binding; no changes, cancellations, or refunds are possible.
  • Insurance: In case of illness or unforeseen events, we refer you to your private travel insurance for potential coverage.
  • Upgrade: It is not possible to upgrade from BASIS to FLEX after booking.

7.2 FLEX (Flexible) Provides security if plans need to change:

  • Deadline: Changes/cancellations are possible up to 3 days before arrival, no later than 15:00.
  • Changes: Contact us by phone/email. An administration fee of NOK 100 per change applies + any price difference.
  • Cancellation: For cancellations within the deadline, the amount paid is refunded, minus a cancellation fee of NOK 100.

Inquiries regarding changes/cancellation of accommodation should be directed to info@mikkelparken.no or phone +47 53 67 13 13.

7.3 Camping

Booking of camping pitches must be done digitally at mikkelparken.no. We do not accept camping bookings via phone/email. The same terms for BASIS and FLEX apply to camping as described in points 7.1 and 7.2.

7.4 Refunds and Repayment

If you are entitled to a refund:

  • Card/Vipps: Automatic refund to the same payment method. Normal processing time is 2–4 business days.
  • Invoice (Klarna): Repayment is handled by Klarna. You will receive information from them via email regarding the payout.

8. CHANGES AND CANCELLATION OF “MIKKELBUFFET”

For pre-purchased Mikkelbuffet, the booking can be changed or cancelled free of charge up to 2 days before the relevant date. For cancellations after this deadline, the amount will not be refunded.

9. CODE OF CONDUCT AND RESPONSIBILITY

We want all our guests to have a pleasant stay.

  • Quiet and Order: There must be quiet on the premises from 23:00. In the event of disturbing noise or behavior that is a nuisance to others, staff will issue a warning. If this is not complied with, the guest may be evicted without a refund.
  • Liability: The guest is liable for damages to inventory, equipment, or property. Such damages will be invoiced retrospectively.

10. PETS

  • Accommodation: Not permitted in cabins and apartments. Permitted in luxury tents for an additional fee.
  • In the Park: Pets do not have access to Mikkelparken itself. We lend out dog cages for free (located outside the entrance). These cannot be reserved in advance but are registered upon arrival.

11. CLEANING Final cleaning is included in the price. However, we ask that the unit be left in a tidy condition. This implies:

  • Emptying trash.
  • Starting the dishwasher.
  • Removing any rented bed linen and placing it in the return bags.

12. CHARGING OF ELECTRIC VEHICLES Charging electric vehicles from standard power outlets in cabins or apartments is strictly prohibited due to fire hazard. We refer to public charging stations in the vicinity:

  • At Mikkelparken: In the parking lot opposite Mikkelparken Ferietun, you will find 8 charging points operated by Recharge (2x CHAdeMO, 2x CCS, 4x Type 2).
  • Kinsarvik Centre: At the Esso station, there are 4 charging points operated by Mer (2x CHAdeMO, 2x CCS, 2x Type 2).

13. LOST AND FOUND Items left behind in Mikkelparken and at Mikkelparken Ferietun are kept for 14 days. Missing something? Send an email to info@mikkelparken.no or call +47 53 67 13 13. Please specify:

  • What the item is (description).
  • Date of stay/visit.
  • Where you believe the item was left.
  • The guest must cover postage costs for any return shipping.

14. PARKING

  • For Staying Guests: Free parking for one car per accommodation unit inside Mikkelparken Ferietun. Additional cars must be parked in the main parking lot outside Mikkelparken.
  • For Day Guests: Free parking outside Mikkelparken.
  • Alternative Parking: On busy days, the main parking lot may fill up. We refer to alternative parking areas (all within walking distance): outside Hardanger Bestikk, by Kinsarvik Church, and opposite Esso in the centre.

15. DISCLAIMER / FORCE MAJEURE

Mikkelparken reserves the right to close attractions, activities, or entertainment due to weather conditions, technical problems, or force majeure. No refunds or compensation will be given in such cases.

16. SMOKING BAN

Smoking is strictly prohibited indoors in all accommodation units. Inside Mikkelparken, smoking is only permitted in designated smoking zones (see park map).

17. COMPLAINTS – DEFECTS

Any errors or defects must be reported to the reception as soon as possible during the stay, so that we have the opportunity to rectify them. Contact us at the reception, at info@mikkelparken.no, or by phone at +47 53 67 13 13.

18. PRIVACY (GDPR)

We process personal data in accordance with Norwegian law. Information is not shared with third parties. We may use the information to send relevant information about the product/service you have purchased.

19. LEGALLY RESPONSIBLE ENTITY

Mikkelparken AS is legally responsible for transactions conducted through this website.

Address: Mikkelparken Ferietun Kinsarvikvegen 64,
5780 Kinsarvik, Norway
Org. no: 878 707 192

Contact:
Phone: +47 53 67 13 13
Email: info@mikkelparken.noImportant: