It’s possible to cancel tickets that have been purchased within the last 24 hours, as long as the tickets are not used. Cancellation can be done on My page or by contacting us on e-mail.
Please note: You cannot cancel the same date as the ticket is valid for. That means that if you bought the ticket the day before your visit, you cannot cancel your ticket the next day, even if this is within 24 hours after purchase.
Cancellations that are made after the 24-hour deadline, will not be refunded.
